Returns & EXCHANGES

While we want you to be happy with the products you have received from us, we understand that sometimes items aren’t quite right for you and we’re happy to offer you free returns and exchanges within Mainland UK, whatever the reason.

For exchanges, please visit our Exchange page.

You can return any unwanted products to us using DPD – please follow the instructions below for your selected carrier.

For us to process your return, you will need to complete the returns form that accompanied your original order and include it with your return.

RETURNING WITH DPD

All returns must include your ‘LCH’ order reference number.

Fill out the returns form and include with your return, click here to download a new form if you need one.

Please print your FREE DPD label, at home.

Once attached to your parcel, choose from over 6000 local parcel drop off points, and drop off at a time and place that suits you.

Please retain your proof of postage.

Start your DPD Return

HOW TO RETURN AN ITEM FROM THE CHANNEL ISLANDS

We are unable to offer free returns from The Channel Islands and returns are at your own cost.

Please fill out the returns form and include with your return, click here if you need a new one.

Return using the postal option of your choice. We strongly recommend that you use a service that provides a certificate of return and a tracking number.

UK RETURNS ADDRESS

Unit 1
Le Chameau
Old QFC Building
Alma Park Road
Grantham
NG31 9SE

RETURNS INFORMATION

Items can be returned within 28 days of receipt of your order.

You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28-day policy.

If you need to make a return or exchange after the 28 day period, please contact Customer Service, any unexpected returns may have to be sent back to your default delivery address and you may be asked to cover the costs of delivery.

Goods must be packaged securely to ensure they are not damaged in transit.

Please do not affix the returns label to the product packaging.

We cannot accept worn or soiled items. The item must be ‘as sold’ In the unlikely event that an item is returned to us in an unsuitable condition, we will return it to you.

Unfortunately, we cannot accept returns for items bought from one of our stockists. Please return the item for a refund or exchange via the store it was originally purchased from.

The responsibility and liability of the goods remain with you until our warehouse is in receipt of the goods. Please keep your proof of postage.

Returned parcels must weigh no more than 20KG.

Returned parcels must have dimensions no larger than L61 cm x W 46cm x D46cm.

HOW TO CONTACT US

If you need any help with your returns or exchanges, Please visit our contact us page to get in touch.

Returns & EXCHANGES page-component-quick-links h3{display:none !important;}

Returns & EXCHANGES

RETURNING WITH DPD

HOW TO RETURN AN ITEM FROM THE CHANNEL ISLANDS

UK RETURNS ADDRESS

RETURNS INFORMATION

HOW TO CONTACT US

Returns & EXCHANGES