Customers who have received a voucher code from Le Chameau, for example for signing up to our email newsletter, please note that these voucher codes may not be valid for use during specific promotions where products are already discounted on site. Please see promotional terms and conditions for details and hold onto your voucher code for usage once the pricing promotion has ended.
Our Customer Care team will be happy to help you with any enquiries you have, including taking your order over the phone if that is your preference.
You can contact Le Chameau as follows:
Telephone: 01572 772444 between 9 a.m. and 5:30 p.m. Monday to Friday ;(charged at your standard network rate).
Outside of these times, Bank Holidays, please leave us a voicemail or send us an email.
Due to the complications that have arisen from COVID-19 and to protect our employees, we are operating with a slightly smaller customer service team than normal to ensure social distancing is adhered to in our contact centre. This means there may be a delay in responding to your query beyond our normal 2 working day response time. We always aim to get back to your emails and queries as quickly as possible, but please allow up to 3-4 days for a response before getting in touch again. Thanks for your understanding and continued custom.
Customer Service Operating Hours
Our Customer Service team will be here to help throughout the Christmas period, normal operating hours of 9.00 – 17.30 Monday – Friday.
24th December – 9.00 – 15.00
25th – 28th December - Closed
29th – 31st December – 9.00 – 17.30
1st January 2021 – Closed
4th January 2021 – Happy New Year! Normal Operating Hours