Le Chameau Shipping & Delivery
Our opening hours are 9:00am - 5:30pm Monday to Friday (GMT) (excluding bank holidays) (4.00am - 12.30pm, EST.)
What are your delivery charges?
- We ship all orders for free to anywhere within the United States, even Puerto Rico, Hawaii or Alaska. We offer a UPS Ground Service as our free standard delivery option.
When will my order arrive?
- Please allow up to 5 working days for your order to arrive. Please note that delivery of your order could take longer to arrive if you live in Puerto Rico, Hawaii or Alaska.
- If you have any special delivery requirements, please contact our customer service team prior to placing your order at firstname.lastname@example.org.
Can I track my order?
- We ship all orders via a UPS tracked service.
- Should you require tracking information, please contact email@example.com and we will provide that for you.
- Your order will require a signature on delivery.
Where do you ship from?
- We ship all orders to our US customers from our warehouse location in South Carolina.
Le Chameau has strong contingency plans in place to ensure our customers’ deliveries arrive with them when expected.
Since the outbreak of COVID-19, we have been working closely with our couriers and following the guidance of Public Health England and the World Health Organisation to minimise the risks to our customers and our employees at work.
Find out more about our current practices on our dedicated COVID-19 FAQs page.