Returns


Whilst we want you to be happy with the products you have received from us, we understand that sometimes items aren’t quite right for you, whatever the reason.


We don't currently offer exchanges. If you would like to swap your item(s) for a different size or colour, simply return your item for a refund using our free returns service and place a new order. Thank you for your understanding.


Please note: returns can take up to 14 days.


CHRISTMAS RETURNS


For all orders placed on or after the 1st November 2023, we will gladly process a return on any of the items in these orders until the 31st January 2024 under our extended returns policy. Standard terms and conditions apply.



HOW TO RETURN AN ITEM FROM EUROPE

Although we hope you love your order, there may be times when you need to return items to us. Good news our returns are now paperless, we use a trackable service with our partners ReBOUND Intelligent Returns.


Please follow the steps below to produce your Returns label or QR barcode.


  1. Click here here to go to our Online Returns Portal.

  2. You will be asked to enter your order number (e.g., LCH123456 ) and delivery postcode, please have these ready, they will be on your order confirmation email.

  3. Select the item(s) that you would like to return, and the returns reason.

  4. Select your chosen return method and drop off location (a printer may be required)

  5. Our ReBOUND partners offer multiple return courier services, both paid and FREE return options, depending on your location. Select your preferred service when you register your return

  6. If your return is a paid for service, complete payment in the ReBound portal.

  7. ReBOUND will send you an email with your return’s confirmation and tracking number

  8. Once you have posted your parcel, our returns partner ReBOUND will keep you updated.

  9. Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email as soon as your refund has been processed.

  10. If you have any problems or need help please visit our contact us page

HOW TO RETURN AN ITEM FROM THE CHANNEL ISLANDS

Returns from The Channel Islands are at your own cost. Please follow steps above, and then return using the postal option of your choice. We strongly recommend that you use a service that provides a certificate of return and a tracking number.
Please note that returns to the Channel Islands are at your own cost.

RETURNS INFORMATION


Items can be returned within 28 days of receipt of your order.


After 28 days we do not accept returns for unwanted items after the relevant returns period stated above. If you attempt to make a return after this period, we may have to send it back to your default delivery address and ask you to cover the costs of delivery.


Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.


We cannot accept worn or soiled items. The item must be ‘as sold.’ In the unlikely event that an item is returned to us in an unsuitable condition, we will return it to you.


Goods must be packaged securely to ensure they are not damaged in transit.


The responsibility and liability of the goods remains with you until our warehouse is in receipt of the goods.


Returned parcels must weigh no more than 20KG.


Please do not affix the Royal Mail returns label to the product packaging.


Returned parcels must have dimensions no larger than L61 cm x W 46cm x D46cm.


Items bought in the 'Imperfects' collection are return for refund only. No exchanges permitted.


DOG BEDS AND PERSONALISED ITEMS

Personalised or embossed products cannot be returned or exchanged, please see our Terms and Conditions.
Due to the oversized nature of our Dog Beds & Cushion Dog Bed, our Free Tracked Returns Label will not cover the return postage fee. If you wish to create a return for this item, please contact our Customer Service Team, who will advise you on how to do this.

RETURNS FAQS

How long do I have to return my item for a refund?

You have 28 days from the date of purchase to receive a full refund. Please note items purchased from lechameau.com must remain unworn with their original packaging to qualify for a refund.

If you have lost your original returns form you can download a new one here.


Can I return an item for a refund or exchange from one of your stockists?

Unfortunately, we cannot accept returns for items bought from one of our stockists. You must return the item for a refund via the store it was purchased from.


My item is faulty, what do I do?

At Le Chameau, we pride ourselves on our craftsmanship and endeavour to quality control our items at every stage but sometimes even our eagle eyes may miss something. If you feel that your Le Chameau item is not to the standard you expect from us, please get in touch with our customer service team. If your item is found to have a manufacturing fault, we will replace your item.



HOW TO CONTACT US

Please visit our contact us page to get in touch.