Returns & Exchanges
We hope you’re completely happy with your Le Chameau purchase; if you’re not, we’ll be happy to exchange or refund based on our policy below.
Extended Christmas Returns Policy
Our extended Christmas returns policy is now valid from the 12th November 2018. Any orders placed until the 31st December 2018 can be returned to us until 31st January 2019.
How long do I have to return my item for a refund or exchange?
You have 28 days from the date of purchase to receive a full refund or exchange. Please note items purchased from lechameau.com must remain unworn with its original packaging to qualify for a refund or exchange.
How do I send my items back for a refund or exchange?
We offer free returns on all orders placed on lechameau.com
Please contact our customer care team at firstname.lastname@example.org to arrange for your item(s) to be returned to us. Please ensure you fill in the returns form with all required information to avoid any possible delays in processing your return.
Please note for exchanges, we can only exchange items that are in the same style i.e we can change the size and colour of your return but not the style of boot.
When will I receive my refund / exchange?
Once your return has been received by our warehouse for a refund, please allow 5 – 7 days for the refund to appear back into your account. We will refund your order via your original payment method.
If you have opted for an exchange, please allow 5 working days for dispatch from the day we receive the item at our warehouse.
Can I return an item for a refund or exchange purchased from one of your stockists?
Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
My item is faulty, what do I do?
Here at Le Chameau, we pride ourselves on our craftsmanship and endeavour to quality control our items at every stage but sometimes even our eagle eyes may miss something. If you feel that your Le Chameau item is not to the standard you expect from us, please get in touch with our customer service team. If your item is found to have a manufacturing fault we will refund or replace your item.
Please note due to hygiene reasons, if your boots have been worn you must remove any mud or residue with a brush and water and allow them to dry before sending the item into us. Any uncleaned boots may be returned to you. You can view our full Warranty terms and conditions here.
If you need any assistance, please call our customer care team.
Call: 1-866-403-3015 (Toll free)
Please note that our customer care team is currently based in the UK. We are open Monday to Friday 9.00am - 6.00pm (UK time)