US Returns & Exchanges

Whilst we want you to be happy with the products you have received from us, we understand that sometimes items aren’t quite right for you whatever the reason. 

 

HOW TO RETURN OR EXCHANGE AN ITEM FROM THE US

  1. Fill out the returns form included in your order. If you have lost the returns form, please download and print one from here.
  2. You will receive a refund to your original payment method within 10-14 days from the day you return your 
  3. We offer free US returns to our distribution centre in South Caroline. Please contact our Customer Care Team (based in the UK) at: customercareusa@lechameau.com to arrange your return. Make sure you use the UPS label that our Customer Care Team send you. 
  4. If you would prefer to return your products direct to us by other means, you can do, however please note: you must include your original ‘ LC‘ order number and returns form in your delivery. We strongly recommend you use a service that provides a certificate of postage and a tracking number. If you choose this method, please be aware we will not refund any postage fees, except if the item (s) is/are faulty or if you have received an incorrect product. 
 

RETURNS INFORMATION

  • Items can be returned within 28 days of receipt of your order.
  • After 28 days we do not accept returns for unwanted items after the relevant returns period stated above. If you attempt to make a return after this period, we may have to send it back to your default delivery address and ask you to cover the costs of delivery.
  • Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
  • We cannot accept worn or soiled items. The item must be ‘as sold.’ In the unlikely event that an item is returned to us in an unsuitable condition, we will return it to you.
  • Goods must be packaged securely to ensure they are not damaged in transit.
  • The responsibility and liability of the goods remains with you until our warehouse is in receipt of the goods.
 
 

US RETURNS ADDRESS

 
Distribution Direct
500 Linkwood RD
Rock Hill
South Carolina
29730
United States
 

EXCHANGE INFORMATION

  • There is no delivery charge on standard exchanges.
  • We are currently only able to exchange products for a different size or colour in the same style. If you would like a different style, please return your item for a full refund and place a new order.
  • If your requested exchange is not in stock, we will process a refund for your item(s) as per our standard returns policy. 
  • If you would prefer a quick exchange, and you see that your requested item (s) is/are in stock on our website, please place a new order for the item(s). This will guarantee that you receive the style you require. Then please contact us to arrange your return.
  • Gift exchanges – if you are returning a gift that you have received and would like to exchange it, we can only exchange for the same item in a different size/colour, subject to availability. If an exchange is not possible, we will process a refund for your item (s) as per our standard returns policy to the original buyer. 
 

RETURNS FAQS

 
How long do I have to return my item for a refund or exchange?
You have 28 days from the date of purchase to receive a full refund or exchange. Please note items purchased from lechameau.com must remain unworn with their original packaging to qualify for a refund or exchange. 
 
If you have lost your original returns form you can download a new one here.
 
Can I return an item for a refund or exchange purchased from one of your stockists?
Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
 
My item is faulty, what do I do?
Here at Le Chameau, we pride ourselves on our craftsmanship and endeavour to quality control our items at every stage but sometimes even our eagle eyes may miss something. If you feel that your Le Chameau item is not to the standard you expect from us, please get in touch with our customer service team. If your item is found to have a manufacturing fault, we will replace your item.
 
 

HOW TO CONTACT US

Please visit our contact us page to get in touch.