US Returns & Exchanges

Whilst we want you to be happy with the products you have received from us, we understand that sometimes items aren’t quite right for you whatever the reason. 

 


US RETURNS

  • Items can be returned within 28 days of receipt of your order.
  • Returned item(s) can be tried on for sizing but not worn for activity, soiled, or damaged in any way and must be 'as sold'. In the unlikely event that an item is returned to us in an unsuitable condition we will return it to you.
  • You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28- day policy.
  • Goods must be packaged securely to ensure they are not damaged in transit.
  • The responsibility and liability of the goods remains with you until our courier is in receipt of the goods.
  • Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
  • All returns must be sent using the return form included with your original delivery.  If you have lost the returns form, please download and print one from here.
  • All returns must include your ‘LC’ order reference number and any applicable contact information, either on the outer package, or enclosed alongside the item. Please note, your order number begins with ‘LC’.  Failure to add this may result in a delay in processing your return and refund.
  • You will receive your refund to your original payment method within 10- 15 days from the day you return your item.
  • We offer free US returns to our distribution centre in South Carolina. Please contact our Customer Care Team (based in the UK) at: customercareusa@lechameau.com to arrange your return.
  • Make sure you use the UPS label sent you by the Customer Care team.
  • If you would prefer to return your products direct to us via other means, you can do, however please note: you must include your original ‘LC’ order number and returns form included in your delivery.  We strongly recommend you use a service that provides a certificate of postage and a tracking number.  If you choose this method please be aware, we will not refund any postage fees, except if the item(s) is/are faulty or if you have received an incorrect product. 

 

US EXCHANGES & GIFT EXCHANGES

  • Please note, exchanges are subject to availability.
  • If you require an exchange, please follow the returns process above.
  • Customers exchanging goods will not be charged the delivery charge on their new order.
  • If your requested exchange is not in stock, we will process a refund for your item(s) as per our standard returns policy.
  • Gift Exchanges - If you are returning a gift that you have received and would like to exchange it, we can only exchange for the same item in a different size/colour, subject to availability. If an exchange is not possible, we will process a refund for your item(s) as per our standard returns policy to the original buyer. 

 

 

Please visit our contact us page to get in touch.