U.S. Returns & Exchanges
We hope you’re completely happy with your Le Chameau purchase; if you’re not, we’ll be more than happy to exchange or refund based on our policy below.
How long do I have to return my item for a refund or exchange?
You have 28 days from the date of purchase to receive a full refund or exchange. Please note that items purchased from lechameau.com must remain unworn with its original packaging to qualify for a refund or exchange.
Christmas Returns Policy
Due to the COVID pandemic, we know that many of our customers will be preparing for Christmas earlier this year. For any orders placed between 1st October and 25th December 2020, we will gladly process a return on any items in these orders until Friday 29th January 2021. Items must not have been worn, soiled or damaged in any way, and must be 'as sold'.
Please refer to our returns policy for further details relating to returning items.
How do I send my items back for a refund or exchange?
We offer free returns on all orders placed on lechameau.com. All returns will be sent to our warehouse in South Carolina.
Please contact our customer care team at email@example.com to arrange for your item(s) to be returned to us. Please ensure you fill in the returns form with all required information to avoid any possible delays in processing your return. For an exchange, please indicate what size or colour you would like to receive.
Please note for exchanges, we can only exchange items that are same style as those originally ordered. We can change the size and colour of your return but not the style of boot.
If you have lost your returns form you can download a new one here.
When will I receive my refund / exchange?
Once your return has been received by us our warehouse, please allow 5 – 7 days for the refund to be processed and appear back into your account. We will refund your order via your original payment method.
If you have opted for an exchange, please allow 5 working days for dispatch from the day we receive your return at our warehouse.
Can I return an item for a refund or exchange purchased from one of your stockists?
Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
My item is faulty, what do I do?
Here at Le Chameau, we pride ourselves on our craftsmanship and endeavour to quality control our items at every stage but sometimes even our eagle eyes may miss something. If you feel that your Le Chameau item is not to the standard you expect from us, please get in touch with our customer service team. If your item is found to have a manufacturing fault we will refund or replace your item.
Please note due to hygiene reasons, if your boots have been worn you must remove any mud or residue with a brush and water and allow them to dry before sending the item into us. Any uncleaned boots may be returned to you. You can view our full Warranty terms and conditions here.
If you need any assistance, please call our customer care team.
Please note that our customer care team is currently based in the UK. We are open Monday to Friday 9.00am - 5.30pm (UK time) (4.00am - 12.30pm, EST.)