CUSTOMER SERVICE OPERATING HOURS
Our Customer Care team will be happy to help, normal operating hours are 9.00-17.30pm GMT Monday – Friday. (4.00-12.30 EST).
*Please note, our Customer Care team is currently based in the UK.
You can contact Le Chameau as follows:
Telephone: (917) 508-5039
Due to the complications that have arisen from COVID- 19 and to protect our employees, we are operating with a slightly smaller Customer Service Team than normal to ensure social distancing is adhered to in our contact centre. This means there may be a delay in responding to your query beyond our normal 2 working day response time. We always aim to get back to your emails and queries as quickly as possible, but please allow up to 3- 4 days for a response before getting in touch again. Thank you for your understanding and continued custom.
Customers who have received a voucher code from Le Chameau, for example, for signing up to our email newsletter, please note that these voucher codes may not be valid on products included in promotional discounts such as a gift with purchase. Please see promotional terms and conditions for details here.