The Le Chameau warranty applies to boot products less than two years old from the date of purchase. The two-year warranty covers the product specifically for manufacturing or material defects, and does not cover general wear-and-tear or misuse of the product, which includes, deterioration of color through UV exposure, heat, chemicals and general waste.
We gladly accept returns from customers who purchased their Le Chameau boots from www.lechameau.com/gb/ or the Le Chameau call centre. If you made your purchase at an official Le Chameau pop-up, trade or event show stand please contact Customer Services for advice.
If you purchased the product from an authorised Le Chameau retailer, you need to return to the store where the purchase was originally made, we are unable to offer a refund or exchange for products not purchased directly from us.
Please note that we can only offer an exchange or a refund; we do not perform repairs. You must enclose a completed Returns Form in order for us to process an exchange or refund.
HOW TO MAKE A WARRANTY CLAIM
In order for us to properly process your warranty claim, it is important that you enclose a returns form which will be included with your original order. Please ensure you fill in all the fields including the reason for return, which items you are returning, the original invoice number and proof of purchase. If you no longer have your original returns form you can contact our Customer Services department who will issue you a replacement.
Please return goods in the original packaging if possible; if you no longer have this please use a sturdy alternative, ensuring the goods are securely packaged to avoid damage during transit. Enclose the completed form inside your parcel and send it using an insured, trackable method to the return address provided on the form. For your protection, when returning items to us please request proof of postage and ensure the parcel is adequately insured; we regret that we cannot be held responsible for non-delivery of returned goods.
Note: In accordance with our Health & Safety Policies, we will only inspect damaged footwear items if they have been unworn or cleaned before being sent back to us. If there is any surface mud or dirt on the item, please use water and a brush to remove and allow the boots to dry before returning them to us. Any items received that have not been cleaned may be returned to you. Refer to our Care Guide for details on how to take care of your boots.
Once we have received your item will be inspected by our Quality Control team. If the product you have returned is found to be covered by this warranty, we will provide you with a new replacement. If the item has been discontinued or is not in stock, we may offer a substitute item of comparable value. In certain circumstances we may offer a credit to the value of the original goods if we are unable to replace or substitute the item. Please note we only offer exchange or credit, we do not provide repairs for any Le Chameau product.
Please allow up to 28 working days from the date we receive your goods for your replacement item to be sent in exchange. Le Chameau will cover the delivery costs of sending items to you.
If you have any questions about our Warranty and how to make a claim, you can contact our Customer Services team who can answer any queries you may have.