Returns & Exchanges
We hope you’re completely happy with your Le Chameau purchase; if you’re not, we’ll be happy to exchange or refund based on our policy below.
How long do I have to return my item for a refund or exchange?
You have 28 days from the date of purchase to receive a full refund or exchange. Please note items purchased from lechameau.com must remain unworn with its original packaging to qualify for a refund or exchange.
Extended Christmas Returns Policy
Our extended Christmas returns policy is valid from the 7th November 2017. This means that any orders placed until the 25th December 2017 can be returned to us until the 31st January 2018.
How do I send my items back for a refund or exchange?
We offer free returns on all orders placed on lechameau.com
Every order will contain a Royal Mail Freepost returns label and returns form. Please ensure that you fill in your returns form requesting a refund or with details of the item you would like to exchange it for. If you misplace your returns label or form, please get in touch with our customer service team for a replacement.
Once you have packaged your item securely with the completed returns form, all you need to do is pop to your local Post Office and drop off your package. Please remember to ask for proof of posting as we cannot be held responsible for items lost in transit.
Please note for exchanges, we can only exchange items that are in the same style i.e we can change the size and colour of your return but not the style of boot.
When will I receive my refund / exchange?
Once your return has been received by our warehouse for a refund, please allow 5 – 7 days for the refund to appear back into your account. We will refund your order via your original payment method.
If you have opted for an exchange, please allow 5 working days for dispatch from the day we receive the item at our warehouse.
Can I return an item for a refund or exchange purchased from one of your stockists?
Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
My item is faulty, what do I do?
Here at La Chameau, we pride ourselves on our craftsmanship and endeavour to quality control our items at every stage but sometimes even our eagle eyes may miss something. If you feel that your Le Chameau item is not to the standard you expect from us, please get in touch with our customer service team. If you item is found to have a manufacturing fault we will refund or replace your item.
Please note due to hygiene reasons, if your boots have been worn you must remove any mud or residue with a brush and water and allow them to dry before sending the item into us. Any uncleaned boots may be returned to you. You can view our full Warranty terms and conditions here.
If you need any assistance, please call our customer service team.
Call: 0330 331 0707
We are open Monday to Friday 9.00am – 10.00pm (GMT)