Returns & Exchanges
We hope you’re completely happy with your Le Chameau purchase; if you’re not, we’ll be happy to exchange or refund based on our policy below.
LE CHAMEAU RETURNS POLICY
You can return your order for exchange or refund FREE of charge at a post office with Royal Mail. You’ll find full instructions on the returns form enclosed with your parcel, and detailed below.
Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from LeChameau.com for any reason, you can return unworn items FREE OF CHARGE for an exchange or refund within 28 days of purchase.
You can exchange or return goods by using the returns form enclosed with your order. Please retain the form until you have confirmed you have the right style and fit, as it includes instructions on how to return goods using our Royal Mail FREEPOST service. We recommend you obtain a proof of posting as we cannot be responsible for items lost in transit.
If you no longer have the returns form supplied with your order, please contact our customer service team so they can email you a replacement copy. If you would like to return an item outside of the specified 28 day returns period you must contact our customer service team in advance or the item could be automatically returned to you.
For warranty claims please refer to the information here.
HOW TO RETURN
1) Complete the returns form supplied with your order, stating the reason for return and, if applicable, the item you would like in exchange (this must be a like for like exchange, for a different colour or size of the SAME STYLE).
2) Peel and attach the pre-paid Royal Mail Freepost label to your package. Please return goods in the original packaging where possible, otherwise use a sturdy alternative for protection during transit.
3) Simply take the item to your nearest Post Office to return via Royal Mail. (Please remember to request proof of postage and arrange additional insurance if required; we cannot be held liable for any items lost during transit).
4) We’ll take care of everything for you - we'll send you an email to let you know either when your exchange is dispatched, or when your refund has been processed*.
*From the date your goods reach our warehouse, please allow up to 5 working days for your exchange to be dispatched. All refunds will be issued in the same form as the original payment. In some cases, it may take up to 7 working days from the time that we process the refund for funds to appear on your bank or credit card statement, this is dependent on your bank or card issuer. You may return goods for an exchange or refund providing that the goods have not been worn, damaged, washed or altered. We cannot exchange or refund items of which you have not taken reasonable care.
HOW TO EXCHANGE OR RETURN GOODS PURCHASED ELSEWHERE
If you need to return an item purchased at one of our authorised retailers, please return to the store where the purchase was made. We cannot exchange or refund items purchased elsewhere.
For information on warranty claims click here.
If you need any assistance, please call our customer service team.
Call: 0330 331 0707
We are open Monday to Friday 9.00am – 5.30pm (GMT)