Privacy Policy

Le Chameau UK Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out how we will and will not use the personal information you give us so please read the following carefully. By visiting www.lechameau.com (our site) you are accepting and consenting to the practices described in this policy. If you do not agree with them, then please do not use our website or give your data to us.

Who we are

Our company name is Le Chameau UK Ltd and our trading name is Le Chameau. Our registered company address in England and Wales is 13-14 Old Bond Street, London, W1S 4PP under company number 08239704.

You can contact us by post at the address above, by email at customerservices@lechameau.com or by telephone at 03303310707.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to privacy@lechameau.com.  

How we collect information

We may collect and process the following information about you in the following ways:

Information you give us

You may give us information about you by filling in forms on our site www.lechameau.com or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our services, search for a product, place an order on our site, write a product review, use social media functions or enter a competition, promotion or survey operated by us. The information you give us may include your name, address, email address, phone number, payment card information, personal description and photograph.

Information we collect about you when you use our website

We use cookies on lechameau.com. By using cookies, we’re able to enhance your customer experience and provide you with content and products that are relevant and available in the region in which you’re currently located.

When you use our website to browse our products and services and view the information that we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help make your user experience better.

Some of the cookies we use are strictly necessary for our website to function and we don't ask for your consent to place these on your computer. To find out more about how we use cookies click here. We use analytics cookies, including Google Analytics, to help us evaluate use of our site (for example popular areas) and improve the functionality of our site. We do not use this information for any other purpose.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or other services we provide. We also work closely with third parties including, for example, business partners, website developers, advertising networks, analytics providers, search information providers, payment service providers and fraud detection and credit reference agencies, and may receive information about you from them.

Storage of information

Your information will be stored on our secure web server and we will keep our own backup copy. 

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

What we use your information for

We will use your information to provide you with any further details or information you request when you contact us.  If we provide an online shopping service to you we will use your information to fulfil your order.

When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union.

We do not use the information you provide to make any automated decisions that may affect you.

We keep your information for a minimum of 2 years. We need this information in order to process any warranty claim that may be required by you under the terms of our 2 year warranty.

With whom we may share your data

We may share your information with selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; advertisers and advertising networks that require the data to select and send relevant adverts to you on our behalf; and analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or to protect the rights, property or security of others. This includes exchanging information with other companies and organisations for the purpose of fraud protection.

We may share your information with other companies in the same group structure as Le Chameau UK Ltd, for example, our parent company, Le Chameau SAS. We may also share your information with our distributors and authorised retailers in order to fulfil an order from you and provide customer service.

The credit or debit card details you supply will be stored by the external payment provider Adyen and your card issuer for payment processing reasons. Le Chameau will not store any card payment data. Adyen is fully PCI DSS 3.1 compliant as a Level 1 Service Provider, which is the key security standard within the payments industry.  Adyen is fully supervised by the Dutch central bank as a payment institution and complies with all the requirements of the European Commission’s Payment Service Directive (PSD, 2007/64/EC).  Adyen is compliant with ISAE3402/SOC 1 (Service Organisational Control 1), which evaluates and tests the internal controls around financial reporting of a service organisation. It reflects the compliance with policies and procedures of the service organisation through monitoring, training and checks on policies and procedures.

From time to time we may work with external partners to undertake marketing activities. In these instances we will only share your information with these partners where at the time of data capture you have given us permission to share your information with them.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number, email address and your order number if applicable.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information that you provide to make any automated decisions that might affect you.

Opting-out of marketing emails

Le Chameau will send you marketing emails only if you have given your explicit consent. If you no longer wish to receive marketing emails from Le Chameau you can unsubscribe by clicking on the relevant link in the footer of the email or alternatively you can contact Le Chameau via email at customerservices@lechameau.com.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, by one of our suppliers, or by one of our subsidiaries. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights as a data subject

By law, you can ask us what information we hold about you and you can ask us to correct it if that information is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who We Are section of this policy.

Altrernatively you can submit your request to us online by filling out this form.

Please click here to view our Data Protection Policy.

Your right to complain

If you have a complaint about our use of your information, we would request you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner's Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to our Privacy Policy

We regularly review and if appropriate update this privacy policy as our services and use of personal data evolve. If we want to make use of your personal data in a way that we haven't identified, we will contact you to provide information about this and if necessary, ask for your consent.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

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