Privacy Policy

Le Chameau UK Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out how we will and will not use the personal information you give use so please read the following carefully. By visiting www.lechameau.com (our site) you are accepting and consenting to the practices described in this policy. If you do not agree with it, then please do not use our website or give your data to us.

Who we are

Our company name is Le Chameau UK Ltd and our trading name is Le Chameau. Our registered company address in England and Wales is 11 Buckingham Street, London, WC2N 6DF under company number 08239704.   

How we collect information

We may collect and process the following information about you in the following ways:

Information you give us

You may give us information about you by filling in forms on our site www.lechameau.com or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our services, search for a product, place an order on our site, write a product review, use social media functions or enter a competition, promotion or survey operated by us. The information you give us may include your name, address, email address and phone number, payment card information and sometimes personal description and photograph.

Information we collect about you

We use cookies on Lechameau.com. By using cookies, we’re able to enhance your customer experience and provide you with content and products that are relevant and available in the region in which you’re currently located. To find out more about how we use cookies click here. We use analytics cookies (including Google Analytics) to help us evaluate use of our site (for example popular areas) and improve the functionality of our site. We do not use this information for any other purpose.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or other services we provide. We also work closely with third parties including, for example, business partners, website developers, advertising networks, analytics providers, search information providers, payment service providers, fraud detection and credit reference agencies and may receive information about you from them.

Storage of information

Your information will be stored on our secure web server and we will keep our own backup copy. We may also store your information on paper at our offices.

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

You have a statutory right to see a copy of the information we hold about you on payment of a fee, which is currently £10.

What we use your information for

We will use your information to provide you with any further details or information you request when you contact us.  If we provide an online shopping service to you we will use your information to fulfil your order.

With whom we may share your data

We may share your information with selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; advertisers and advertising networks that require the data to select and send relevant adverts to you on our behalf; analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or to protect the rights, property or security of others. This includes exchanging information with other companies and organisations for the purpose of fraud protection.

We may share your information with other companies in the same group structure as Le Chameau UK Ltd, for example, our parent company, Le Chameau SAS. We may also share your information with our distributors and authorised retailers in order to fulfil an order from you and provide customer service.

The credit or debit card details you supply will be stored by the external payment provider Adyen and your card issuer for payment processing reasons. Le Chameau will not store any card payment data. Adyen is fully PCI DSS 3.1 compliant as a Level 1 Service Provider, which is the key security standard within the payments industry.  Adyen is fully supervised by the Dutch central bank as a payment institution and complies with all the requirements of the European Commission’s Payment Service Directive (PSD, 2007/64/EC).  Adyen is compliant with ISAE3402/SOC 1 (Service Organisational Control 1), which evaluates and tests the internal controls around financial reporting of a service organisation. It reflects the compliance with policies and procedures of the service organisation through monitoring, training and checks on policies and procedures.

From time to time we may work with external partners to undertake marketing activities. In these instances we will only share your information with these partners where at the time of data capture you have given us permission to share your information with them.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes.

Opting-out of marketing emails

Le Chameau will send you marketing emails only if you have given your explicit consent. If you no longer wish to receive marketing emails from Le Chameau you can unsubscribe by clicking on the relevant link in the footer of the email or alternatively you can contact Le Chameau via email at customerservices@lechameau.com.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our suppliers or one of our subsidiaries. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.