Keeping you informed & keeping your data secure
We like to tailor the service you receive from Le Chameau, to ensure that you receive relevant information about our products and our brand. We'd like to tell you about how we collect, use and store data to ensure a tailor-made service.
Staying in touch
There are a few different ways in which we collect data, here are the ways that we can collect data from you:
- Our Website
- Online Purchases
- Events & Shows
Getting to know you
Collecting data enables us to make our product and brand experience relevant to you. Dependent on where we meet you or how you come across us, we can collect different kinds of data.
If you visit our website:
If you sign up to our e-newsletter, sign up to our postal mailouts, sign up on social media or sign up at an event, we collect:
- Email Address
- First Name
- Last Name
- Postal Address (if provided)
If you make a purchase, we collect:
- Payment details
- First Name
- Last Name
- Delivery Address
- Billing Address
Prioritising your data security at all times
We use the following software to keep your data secure:
- eCommerce by Venditan
- Secure Trading
These are the environments in which we store payment details and billing information. To keep you secure and prevent you getting any unwanted marketing, we only provide access to customer data to designated employees within Le Chameau. Where necessary, customer data is communicated securely through encrypted channels. In the rare event of a data breach, we follow strict procedures to make you aware of any compromises to the data we hold about you.
By post or by email
When you opt in to emails, postal marketing, or both – we use the information you have given us to send you relevant information about Le Chameau and our products.
When we send you something by post, we use our carefully selected mailing house to ensure secure delivery and handling of your address information. All details provided to the mailing house are sent by secure transfer on an SFTP – which is essentially a secure online folder which can only be accessed by us and them with the use of password verification.
When you sign up to our email marketing, postal marketing, or both – we will use the information you have provided to send you relevant information about our products and brand.
Any postal mailouts are either sent directly from us or from our chosen mailing house - all details are transferred securely through SFTP file transfers, which are a clever way of sending data through secure systems instead of on email.
Marketing from other companies
When you make a purchase with us and opt-in to having your data shared with carefully selected third parties, your data may be shared securely with a data cooperative who will match you with relevant participating retailers from within the following product categories: clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors. They share information on customers' purchases to better understand consumers' wider buying patterns. From this information, retailers can tailor their communications to consumers to try to match you with products and services relevant to you.
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please email us on firstname.lastname@example.org.
If you’d like to unsubscribe from any of our marketing, you can do so by clicking the 'unsubscribe' link in any of our marketing emails, by emailing us on email@example.com or you can call us on 01572 772444. You will still continue to receive emails relating to any orders you have placed.
Want to know more?
Le Chameau is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Le Chameau may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11/05/2018.
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails and brochures about new products, special offers or other information which we think you may find interesting using the email and postal addresses which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
From time to time we like to send carefully selected information on our products and new season launches to our customers. When you sign up to our e-newsletter, enter a competition or make a purchase with us, you will automatically be registered for these Le Chameau materials. You can unsubscribe at any time by emailing us with your name and email address: firstname.lastname@example.org or calling us on 01572 772444.
If you tick 'Opt in to receive promotional materials from selected third parties' when making a purchase or creating an account with us, you agree to share your contact details with similar services to ours (retail or similar) or agencies with whom we (Le Chameau) are partnered. You may ask us at any point not to share your information with third parties for this purpose by contacting us at email@example.com or calling us on 01572 772444.
Details of personal information which we hold about you can be provided under the GDPR. If you would like a copy of the information held on you please write to 16 Mill Street, Oakham, LE15 6EA.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.