Here at Le Chameau we are delighted to offer our customers dedicated support, service and security throughout their shopping journey. If you are new to Le Chameau, here are some common questions that we receive from our customers, that we think may help you to choose the most suitable pair of boots for you.

What size Le Chameau boots should I buy?

 For any questions relating to Size and Fit of Le Chameau boots, please see the Size and Fit guide here

Where are Le Chameau boots made?

Le Chameau rubber boots are all handcrafted by a single Maître Bottier (Master Bootmaker) in our factory in Casablanca, Morocco.

Traditional skills have been handed down from generation to generation for over 90 years, originating in Cherbourg in 1927.

It takes 9 months of intensive training to become a Maître Bottier, and the elements of craftsmanship and innovation continue to evolve. 

What are Le Chameau rubber boots made of?

Le Chameau rubber boots originate from natural rubber that has high elasticity and is extremely durable and waterproof.

Our natural rubber is harvested in the form of latex from a rubber tree. The latex is then coagulated to create lumps of natural rubber that goes through a series of processing stages, with the end result being the supple rubber mix that goes into every pair of our natural rubber boots.

The linings in our Le Chameau rubber boots are all sourced from the finest premium materials.

Our nubuck leather is naturally soft, resilient and extremely hard-wearing. Our neoprene lining contains micro-bubbles that prevent the dissipation of heat and can handle a variety of temperatures. Our jersey lining is made from a stretchy polycotton mixture, perfect for warmer months while our 100% wool-lined boots provide excellent thermal insulation.

What are Le Chameau leather boots made of?

Le Chameau's Chameau-Lite and Jameson leather collections are made with premium leather and feature our Le Chameau LCX® technology.

LCX is a five-layer technical lining construction that keeps your feet dry, warm and comfortable, whatever the conditions. A technology developed by Le Chameau, LCX allows excellent vapour permeability and prevents water from entering the product.

Our leather boots are created from an environmentally friendly Terracare® full-grain leather that is designed to protect the environment as well as your feet. Leather is a natural product and is therefore only logical to produce it as environmentally friendly as possible, ensuring the responsible use of resources like water, chemicals and energy. Terracare® leather is produced according to stringent environmental and social standards, using low polluting, non-critical substances.

Our Chameau-Lite and Jameson boots are paired with Michelin soles, taking their expertise in rubber compounds, grip and durability off-road, to create the next breed of technical soles for outdoor sports footwear.

For more detail on these materials, you can visit our Heritage & Innovation page.

How are Le Chameau boots made?

At Le Chameau, we have a secret recipe to make each pair of rubber boots unique. This has been developed over more than 90 years of experience and expertise, and it is what characterises our supple rubber so significantly.

Once the rubber has been hand-cut and trimmed, the soles moulded and the linings prepped and ready, the Master Bootmaker is ready to combine all the elements together.

The rubber is carefully stretched over an aluminium boot last that gradually forms the classic Le Chameau boot shape. Once the shape has been created, all of the details and trims are added.

The rubber boot is then ready to pass through to the final part of the process, called vulcanisation. This vulcanisation process is the ‘cooking’ of the rubber boot at the optimum temperature for the correct amount of time until it becomes flexible and durable. Each style of boot requires different temperatures and timings, ensuring that each boot is of our Le Chameau standard.

Once the boot has cooled, each boot is tested in water to ensure it is fully waterproof. Before the boots leave our factory, they go through one final quality control check, a final polish and are then are ready to be wrapped to make their way to their new owner.

Which boot lining is best for me?

We offer a variety of linings in our Wellington boot range, all specially developed to be appropriate for different kinds of seasons and ranging temperatures. Each boot lining is designed for purpose, so the type of lining is important to consider when purchasing your Le Chameau Boots.
Our Jersey options will keep your feet cool in the warmer months due to their moisture-wicking poly-cotton linings.
Our Leather lining benefits from the natural temperature regulation of leather, so appropriate for all weathers and seasons.
Our Neoprene lining is designed for warmth in the cooler months and will keep your feet warm up to -15 degrees.  Neoprene is not a breathable material: it is designed to trap heat, therefore this type of lining can be too warm for the summer months and result in perspiration.  Please note, people with a naturally high body temperature can become too warm in this lining which can also result in perspiration. If your boots do become damp after wearing, please air them in a dry environment.

How do you clean Le Chameau rubber boots?

Our Le Chameau boots are designed to last you for a very long time. However, you need to ensure you take care of your boots to ensure their longevity. In order to keep your boots in good condition, it is recommended to regularly clean them with water and allow them to dry naturally. Never dry them in direct contact with a heat source like a radiator or fireplace.

You can then use our cleaning products to give them an additional clean and polish.

Store your boots in a well-ventilated area and away from direct sunlight or heat source.

Do not use any aggressive chemicals or detergents to clean your boots.

For any zipped boots, we recommend you keep the zip closed while wearing them, to ensure no dirt gets trapped.

Occasionally you might notice a white powdery "Bloom" on the boots. This is perfectly normal and is insoluble particles that have risen to the surface, which is largely due to the characteristic of a premium product made from high-grade rubber and will not compromise the durability or performance of the boots. Simply give the boots a wipe with our Le Chameau Boot Spray and Boot Sponge.

How do you clean Le Chameau leather boots?

In order to maintain your leather boots and prolong usage, we recommend a few simple care guidelines that should help you to look after your boots.

After use, do not place boots in a plastic bag for a prolonged period. Any damp footwear stored in a closed environment like a plastic bag can lead to mould growth, causing outer and lining damage, colour variation, and bad odours.

If the boots are wet after use, do not dry under artificial heat. This could lead to premature drying of the leather, which can lead to cracking. Remove the insole inside the boots to aid drying. After drying, store the boots in a well-ventilated place, away from direct sunlight.

Once the boots are dry, remove any dust, dirt or mud. Remove any mud or stones from the sole of the boot to prevent sole damage. Any metal hardware or trims should be kept clean and dry.

Use a suede brush to clean suede and nubuck materials. Grain leather can be cleaned with a damp cloth. You can apply a wax to the grain leather to maintain suppleness, aid water resistance, and prevent cracking. Suede and Nubuck leather can be sprayed with a waterproofing product.

Do not allow pets to chew on the boots. Puncturing the outer surface could damage the waterproofing membrane and lead to leaks.

Apply wax to the grain leather to maintain suppleness, aid water resistance, and prevent cracking.

Where can I buy Le Chameau?

You can purchase Le Chameau products from our online store. We deliver to the UK, France, Germany and the US.

You can also visit our retail partners who stock our products. To visit our nearest stockist to you, please check our store locator.

Are Le Chameau Wellies Vegan?

Yes, our Le Chameau rubber boots are vegan. The only exceptions are our rubber boots that contain a leather or wool lining.

Am I able to return an Embossed Product?

If you’ve had leather products personalised or embossed, unfortunately, we cannot return or offer an exchange.  

How do you pronounce Le Chameau?

The heritage of the Le Chameau brand originates back to 1927 when it was founded in Normandy by a man by the name of Claude Chamot. Upon investing in a new factory in Casablanca, Morocco in 1949, Mr Chamot marked this expansion by renaming his company to Le Chameau (the camel), pronounced as Le Sham-oh.